Managing held telephone calls from a remote telecommunications terminal
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United States of America Patent
Stats
-
Apr 12, 2011
Grant Date -
Mar 1, 2007
app pub date -
Aug 29, 2005
filing date -
Aug 29, 2005
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A telecommunications terminal is disclosed that is capable of displaying information about calls that are on hold or queued for delivery at a data-processing system, wherein the calls are to be delivered the terminal itself. The terminal displays characteristics of each call, such as: (i) the caller's name, (ii) the calling number, (iii) the subject of the call, (iv) the urgency of the call, (v) the holding time of the call, and (vi) a telecommunications address of a messaging resource (such as email) associated with the call. The user (e.g., an off-premises representative, etc.) of the telecommunications terminal in the illustrative embodiment, in contrast with some terminals in the prior art, has the ability to remotely reorder or otherwise dispose the calls based on one or more of the call characteristics.
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