System and method for enhancing sales for service providers by utilizing an opportunistic approach based on an unexpected change in schedule of services

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United States of America Patent

PATENT NO 7930205
APP PUB NO 20080059289A1
SERIAL NO

11931577

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Abstract

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Sales associated with service providers is increased using an opportunistic approach based on an unexpected change in a schedule or services (time, location). Windows of opportunity (time, physical location) are automatically identified, and once such a window of opportunity is detected, the people affected directly from the change of a schedule are identified. This information is then used by services providers to act quickly, in order to enhance sales. Heuristics to determine a window of opportunity are based only on schedule changes (which are associated with a rule database), and without knowing who the affected people are or what their preferences (profile data) are.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINES CORPORATIONARMONK NY 10504

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kraft, Reiner Gilroy, US 138 12534
Ruvolo, Joann San Jose, US 37 3173

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