Systems and methods for storing and searching data in a customer center environment
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United States of America Patent
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Apr 19, 2011
Grant Date -
Apr 3, 2008
app pub date -
Mar 30, 2007
filing date -
Sep 28, 2006
priority date (Note) -
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Abstract
Systems and methods for storing and searching a customer center environment. In this regard, a representative method comprises: generating data from workforce applications, at least one of the workforce applications including at least one of forecasting, scheduling, recording, and monitoring functionalities; storing the data in unstructured databases, at least one of the unstructured databases being operative to communicate with one of the workforce applications, the at least one of the unstructured databases including unstructured data that does not have a data structure; receiving search parameters that are used to search the data in the at least one of the plurality of unstructured databases; searching the at least one of the plurality of unstructured databases according to the search parameters; and displaying search results on a displaying device.
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