Service and application management in information technology systems
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United States of America Patent
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Apr 19, 2011
Grant Date -
Jul 19, 2007
app pub date -
Dec 30, 2005
filing date -
Dec 30, 2005
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Systems and techniques for managing services and applications of a client system, such as an enterprise computer system, reduce the operational workload and optimize daily support process by deliverying embedded services in client system with direct connection of services into a back-end system so that back-end system processes can analyze client system information and provide detailed reports and analyses and with continuous (or regular) data exchange between client system and backend system to ensure efficient client system software processes. The embedded services can include support, operation, change and deploy, and plan and optimize services. The output of at least one of these services can be pushed to and displayed in a graphical user interface. A fact sheet provided with he graphical user interface contains on one page all the information that is needed to clearly show who is responsible for handling information technology problems, incidents, tasks, and service requests.
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