System and method for utilizing virtual agents in an interactive voice response application
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United States of America Patent
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Apr 26, 2011
Grant Date -
Sep 28, 2006
app pub date -
Mar 22, 2005
filing date -
Mar 22, 2005
priority date (Note) -
Expired
status (Latency Note)
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Abstract
The present disclosure provides a system and method configured to establish a connection with a party at an interactive voice response (IVR) system and provide a plurality of virtual agents associated with virtual departments based on a current stage within the process. A caller or party can be prompted with a first virtual agent when addressing content related to a first virtual department and prompted by a second virtual agent when addressing content related to a second virtual department.
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