Natural language understanding monitoring system for identifying a task
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United States of America Patent
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Apr 26, 2011
Grant Date -
N/A
app pub date -
Mar 25, 2009
filing date -
Nov 15, 2000
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Abstract
A natural language understanding monitoring system adapted to conduct an automated dialog with a user. If the system is unable to identify from the automated dialog, to at least a predetermined level of confidence, any one of a plurality of predetermined tasks as being a particular task that the user wants to have performed, the system makes a determination of the value of a probability that further automated dialog will enable the system to identify the particular task, and determines whether or not to conduct further automated dialog with the user, in an attempt to identify the particular task, based on the relative values of the determined probability and a predetermined threshold value. The probability value determination is based on inputs from the user during the automated dialog.
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