System and method for providing service level management
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United States of America Patent
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May 3, 2011
Grant Date -
Jan 13, 2005
app pub date -
Jul 7, 2004
filing date -
Jul 11, 2003
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A system and method for providing service level management in a web-based environment are provided. In one embodiment, the method includes intercepting a communication between a web-based environment and a client. The client is identified based, at least in part, on the communication. A web-based application is also identified based, at least in part, on the communication, with the web-based application associated with the web-based environment. The communication is processed using the identified web-based application. A real-time service level is determined for the identified client based, at least in part, on the processing of the communication by the web-based application.
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