System and method for improved contact center services to disabled callers
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United States of America Patent
Stats
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May 10, 2011
Grant Date -
Nov 16, 2006
app pub date -
May 11, 2005
filing date -
May 11, 2005
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method for servicing a caller at a contact center includes prompting the caller for a password associated with a certificate of disability of the caller, then accessing a database that contains the certificate authenticating the password to retrieve information listed in the certificate. The certificate information includes a type of disability of the caller. Following authentication, the system provides a service response appropriate for the type of disability of the caller. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
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