Method and system for identifying and categorizing past due telecommunication service orders
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United States of America Patent
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May 10, 2011
Grant Date -
Dec 30, 2004
app pub date -
Jun 30, 2003
filing date -
Jun 30, 2003
priority date (Note) -
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Abstract
The present invention provides a system and method for the automated routing and processing of telecommunication service orders. A system and method in accordance with the present invention may further prioritize the analysis and processing of telecommunication service orders, identify and classify past due telecommunication service orders for analysis and processing, and manage the order of completion of components of a telecommunication service order. A system and process in accordance with the present invention receives a service order and parses it to find messages on the service order that are included on a message table. Analysis rules provide actions to be taken with a service order based on the messages found in the service order.
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