Method and apparatus for the simultaneous delivery of multiple contacts to an agent
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United States of America Patent
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May 24, 2011
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N/A
app pub date -
Mar 1, 2005
filing date -
Sep 27, 2004
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Abstract
; and (c) when the first work item is related to the second work item, create, for servicing by the contact center resource, a first work item grouping comprising the first and second work items.
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