Method and apparatus for determining wait treatment of a customer in a call center
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United States of America Patent
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May 24, 2011
Grant Date -
N/A
app pub date -
Oct 18, 2006
filing date -
Oct 18, 2006
priority date (Note) -
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Abstract
A method, apparatus and computer program product for determining wait treatment for a customer in a call center is presented. Information relating to a customer in a communication session with the call center is recorded. The information relating to a customer in a communication session with the call center is then evaluated. From the evaluation the type of wait treatment to use for the customer is determined and is provided to the customer.
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