Wait time predictor for long shelf-life work

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United States of America Patent

PATENT NO 7949123
SERIAL NO

11000686

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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operable to (a) select a plurality of successive time intervals, each of the plurality of time intervals recurring cyclically over a period of time; (b) determine a number of work items likely to be serviced during each of the plurality of time intervals; (c) select an enqueued work item waiting to be serviced, the enqueued work item having a corresponding queue position; and (d) predict a time interval of the plurality of time intervals in which the selected work item will be serviced by comparing the queue position of the selected work item with the number of work items likely to be serviced in at least some of the time intervals.

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Patent Owner(s)

  • AVAYA INC.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Flockhart, Andrew D Thornton, US 83 6118
Steiner, Robert C Broomfield, US 89 2217

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