Personalized interactive network architecture

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 7949574
APP PUB NO 20080086402A1
SERIAL NO

11947152

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A system for personalizing interaction between a user communicating over at least one communication channel and a provider of information/products/services, the user having a communication device for communication over the channel with the provider, the system comprising a channel interface for interfacing with the channel, an information/product/service interface for interfacing with an information/product/service provider; and a knowledge management system coupled to the channel and information/product/service interface, the knowledge management system comprising a knowledge management repository storing information concerning the user, the information obtained from interaction with the user over the channel including current interactions between the user and the knowledge management system, and further storing information concerning a plurality of information/products/services to offer to the user, and a personalization engine for making a decision as to which of the plurality of information/product/services to present to the user over the communication channel based on the stored information in the knowledge management repository.

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First Claim

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Family

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Patent Owner(s)

Patent OwnerAddressTotal Patents
JPMORGAN CHASE BANK, N.A.NEW YORK, NY1994

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Caiazzo, Anthony Tuckerton, US 11 169
Holme, Jennifer Hoboken, US 16 290
Patel, Ameet Trenton, US 13 179

Cited Art Landscape

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6115458 Method and apparatus for summaries of prepaid instrument transaction activity 268 1995
6345766 Methods and apparatus for providing a prepaid, remote memory customer account for the visually impaired 117 1995
5988509 Refundable prepaid telephone card 162 1997
 
L. R. G., 1800 NORTHERN BOULEVARD, ROSLYN, NEW YORK, 11576 (1)
4752676 Reliable secure, updatable "cash" card system 245 1985
 
TGIP, INC. (1)
5577109 Pre-paid card system and method 510 1995
 
MITSUBISHI UFJ NICOS CO., LTD. (1)
5777306 Credit card system and method of using credit card with such credit card system 143 1996
 
WASHINGTON MUTUAL BANK, F.A. (1)
5734838 Database computer architecture for managing an incentive award program and checking float of funds at time of purchase 467 1995
 
FRANCE TELECOM (1)
5991413 Process for the acceptance of a virtual prepaid card use request permitting the reuse of its serial number 243 1997
 
ENTRYPOINT, INC. (1)
5740549 Information and advertising distribution system and method 1748 1995
 
MEGA GROUP INTERNATIONAL, LTD. (1)
6163770 Computer apparatus and method for generating documentation using a computed value for a claims cost affected by at least one concurrent, different insurance policy for the same insured 270 1998
 
C-SAM, INC. (1)
5590038 Universal electronic transaction card including receipt storage and system and methods of conducting electronic transactions 892 1994
 
AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC. (1)
2003/0023,549 Consolidated payment account system and method 132 2002
 
AT&T CORP. (3)
5675607 Method and apparatus for facilitating the making of card calls 120 1995
5864609 Method for establishing customized billing arrangements for a calling card in a telecommunications network 191 1995
2001/0044,293 SYSTEM AND METHOD FOR GLOBAL REAL-TIME ACCOUNT TRACKING 117 1998
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
* 2010/0042,709 DYNAMIC CONTEXT-SENSITIVE INTEGRATION OF CONTENT INTO A WEB PORTAL APPLICATION 6 2006
* 9754039 Dynamic context-sensitive integration of content into a web portal application 0 2007
 
Other [Check patent profile for assignment information] (2)
* 8600874 Venture capital transaction with a university scholarship 0 2010
* 2011/0167,019 Venture capital transaction with a university scholarship 1 2010
 
WHATSNEXX MARKETING AUTOMATION INC. (1)
* 2012/0296,691 System and Method for Designing and Executing Subject-State Engine Workflows 0 2011
 
THE PNC FINANCIAL SERVICES GROUP, INC. (1)
* 8856807 Alert event platform 15 2011
 
VODAFONE HOLDING GMBH (1)
* 2011/0012,715 PROVISION OF A TAG-BASED SERVICE USING A BROKER SERVER 1 2010
 
NOKIA TECHNOLOGIES OY (2)
* 9218605 Method and apparatus for managing recommendation models 0 2011
* 2013/0073,485 METHOD AND APPARATUS FOR MANAGING RECOMMENDATION MODELS 4 2011
 
FUELINA TECHNOLOGIES, LLC (1)
9493709 Hybrid fuel and method of making the same 0 2012
 
NICE LTD. (3)
8976955 System and method for tracking web interactions with real time analytics 6 2011
9734468 System and method for resolving customer communications 0 2012
8977573 System and method for identifying customers in social media 1 2012
 
Leadfusion Incorporated (1)
8566208 Bimodal computer-based system for selling financial products 1 2012
 
FULL CIRCLE CRM, INC. (1)
* 2014/0108,398 Method and System for Recording Responses in a CRM System 1 2013
 
HARTFORD FIRE INSURANCE COMPANY (1)
9800427 System and method for distributing electronic and paper documents as per customer consent 0 2012
 
BANK OF AMERICA, N.A. (1)
9171306 Risk-based transaction authentication 2 2010
 
BANK OF AMERICA CORPORATION (2)
* 2010/0325,043 CUSTOMIZED CARD-BUILDING TOOL 6 2009
* 2010/0100,424 TOOLS FOR RELATING FINANCIAL AND NON-FINANCIAL INTERESTS 47 2009
 
INGRAM MICRO INC. (1)
* 9455876 Method and standard for integrating applications into a cloud 1 2013
* Cited By Examiner

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