Method apparatus and system for capturing and analyzing interaction based content
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United States of America Patent
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May 31, 2011
Grant Date -
Dec 9, 2004
app pub date -
Jul 18, 2002
filing date -
Jul 19, 2001
priority date (Note) -
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Abstract
The present invention provides a method and apparatus (100) for capturing and analyzing customer interactions, the apparatus comprising a multi-segment interaction capture device (324), an initial set up and calibration device (326), a pre-processing and context extraction device (328) and a rule-based analysis engine (300).
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