System and method for integrated data mart defining start schema model processing business contact data from multiple contact channels
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United States of America Patent
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May 31, 2011
Grant Date -
Mar 1, 2007
app pub date -
Oct 26, 2006
filing date -
Jun 6, 2000
priority date (Note) -
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Abstract
Disclosed is a data collection and analysis system that is capable of extracting data from various disparate sources, i.e., contact channels, storing the data and analyzing the data to show trends in the business operation. The data is stored in a data model that uses a star schema approach to providing a unified data source. Analyzed data can be made available to users on a nearly real time basis that allows the users to view trends in business operation and plan accordingly.
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