System to record and analyze voice message usage information
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United States of America Patent
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Jun 14, 2011
Grant Date -
N/A
app pub date -
Oct 13, 2005
filing date -
Oct 13, 2005
priority date (Note) -
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status (Latency Note)
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Abstract
A voice message system records voice message usage information by creating voice message records when a voice message is sent and when it is received. The voice message record includes: the voice message, a voice message sender identity, a voice message recipient identity, and voice message action records. A voice message action records includes a voice message action that specifies an action on the voice message, and a voice message action time that includes the time at which the action occurs. Voice message actions include sent, received, and listened. The system further includes a voice message analyzer for analyzing voice message records, and a voice message reporter for generating reports from an analysis by the analyzer. The voice message system provides tractable information for voice messages, allowing companies to enforce a voice message usage policy.
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