Systems and methods for handling a plurality of communications
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United States of America Patent
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Jun 14, 2011
Grant Date -
N/A
app pub date -
Aug 28, 2002
filing date -
Mar 18, 2002
priority date (Note) -
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Abstract
A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.
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