System and method for automatically uploading analysis data for customer support
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United States of America Patent
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Jun 21, 2011
Grant Date -
Sep 21, 2006
app pub date -
Mar 14, 2005
filing date -
Mar 14, 2005
priority date (Note) -
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Abstract
The invention enhances automatic incident control, problem control, and problem prevention using information provided by the analysis or analysis data. The burden on the part of both users and providers to resolve problems is reduced by using a method of automatic analysis data upload and intelligent problem analysis and resolution. Problems are better identified, investigated, diagnosed, recorded, classified, and tracked until affected services return to normal operation and errors trends are used to proactively prevent future problems.
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