System and method for providing communications services
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United States of America Patent
Stats
-
Jun 28, 2011
Grant Date -
Jan 28, 2010
app pub date -
Oct 2, 2009
filing date -
May 6, 2003
priority date (Note) -
In Force
status (Latency Note)
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Abstract
An enhanced services system for a telecommunications network includes operator equipment accessible by an operator, and a routing system for routing a call from a caller to the operator equipment. The caller may access e-mail creation and service and/or interpreter services. A method of sending an electronic message includes routing a call from a caller to operator equipment using a routing system, inputting information provided by the caller into the operator equipment to create an electronic message, and sending the electronic message to at least one recipient. A method of translating a telephone conversation includes providing a routing system to connect to operator equipment a call from a caller, routing the call to the operator equipment using the routing system to enable communications between at least the caller and a bilingual operator, and translating at least a portion of the conversation between the caller and a third party.
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