Proactive analysis of communication network problems
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United States of America Patent
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Jul 5, 2011
Grant Date -
Aug 14, 2008
app pub date -
Oct 23, 2006
filing date -
Oct 23, 2006
priority date (Note) -
In Force
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Abstract
Customer problem reports are collected and analyzed in order to monitor, analyze, and proactively prevent the same or similar problems from reoccurring in the future. A selection of customer problem reports are received and may be prioritized for analysis. Associated network elements may be scheduled for monitoring and/or testing at a greater frequency. Network elements may be the subject of new problem reports which may be dispatched to technicians for proactive analysis and repair.
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