System and method for providing installation support to a user
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United States of America Patent
Stats
-
Jul 5, 2011
Grant Date -
Jan 12, 2006
app pub date -
Jul 8, 2004
filing date -
Jul 8, 2004
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method are disclosed for providing installation support to a user of a computer system. A method incorporating teachings of the present disclosure may include launching an installation tool in connection with installation of a peripheral driver. The tool may have capabilities that include, for example, capturing an install status at a plurality of predefined points in an install routine. During installation, an error may be detected at one of the predefined points and a diagnostic routine may be launched in response. The method may also include considering an accounting of the captured install states and using this information to help generate an action script crafted to resolve the detected install error.
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