Health check monitoring process
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United States of America Patent
Stats
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Jul 12, 2011
Grant Date -
Jul 26, 2007
app pub date -
Dec 30, 2005
filing date -
Dec 30, 2005
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A health check monitoring process embedded in a client system provides automation of monitoring processes of system and application components and creates and pushes incidents and/or administration tasks to a user or user interface if a critical situation or event, such as a monitored status of a component exceeds a predetermined threshold value or state, is detected. The creation of an incident includes automatically collecting context data associated with the event, generating a incident report associated with the collected diagnostic data and generating an incident service request based on the incident report. The context data may include technical and application information that is usually required to resolve the incident. The user interface includes various views depicting different levels of information related to the service request, such as an incident work list, details of a particular incident and details of the context data associated with an incident.
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