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• 15 United States
• 10 France
• 8 Japan
• 7 China
• 5 Korea
• 2 Other

Patent Owner(s)

Patent Owner	Address
MICROSOFT TECHNOLOGY LICENSING LLC	ONE MICROSOFT WAY REDMOND WA 98052

International Classification(s)

• H04M:TELEPHONIC COMMUNICATION
• H04W:WIRELESS COMMUNICATION NETWORKS

• [Classification Symbol]

• [Patents Count]

Inventor(s)

Inventor Name	Address	# of filed Patents	Total Citations
Huet, Francois	Santa Cruz, US	18	304
Kay, Timothy	Los Altos, US	12	1263
Klein, Stephen D	New York, US	5	245
Macary, Damien Saint	Mountain View, US	3	139
Norton, Gray Salmon	Portola Valley, US	6	214

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Maintenance Fees

Fee	Large entity fee	small entity fee	micro entity fee	due date

Fee	Large entity fee	small entity fee	micro entity fee
Surcharge after expiration - Late payment is unavoidable	$700.00	$350.00	$175.00
Surcharge after expiration - Late payment is unintentional	$1,640.00	$820.00	$410.00

DATE PUBLISHED	PUBLICATION/PATENT NO.	PUBLICATION TYPE
July 19, 2011	US,7983411,B2   US7983411B2	GRANTED PATENT AS SECOND PUBLICATION
September 29, 2005	US,20050213743,A1   US20050213743A1	FIRST PUBLISHED PATENT APPLICATION

Full Text

US Patent No: 7983411

Methods and apparatus for use in computer-to-human escalation

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