Analyzing audio components and generating text with integrated additional session information

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United States of America Patent

PATENT NO 7991613
APP PUB NO 20080082330A1
SERIAL NO

11540904

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Systems and methods for analyzing audio components of communications are provided. In this regard, a representative system incorporates an audio analyzer operative to: receive information corresponding to an audio component of a communication session; generate text from the information; and integrate the text with additional information corresponding to the communication session, the additional information being integrated in a textual format.

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Patent Owner(s)

Patent OwnerAddress
VERINT AMERICAS INC800 NORTH POINT PARKWAY ALPHARETTA GA 30005

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Blair, Christopher D South Chailey, GB 37 506

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