Using true value in routing work items to resources

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United States of America Patent

PATENT NO 8000989
SERIAL NO

10815584

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Abstract

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to service the contact based, at least in part, on the associated value. The associated value reflects one or more of a historic, predicted, and current monetary expense of the contact center to service the customer.

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Patent Owner(s)

Patent OwnerAddress
AVAYA TECNOLOGY CORP211 MOUNT AIRY ROAD BASKING RIDGE NJ 07920

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kiefhaber, Sarah H Boulder, US 7 705
Kohler, Joylee E Northglenn, US 38 5735
Paddock, Henry R Boulder, US 7 861
Sobus, Katherine A Wilmington, US 13 902
Thomson, Rodney A Westminster, US 28 1203

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