Importance

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Abstract

A system manages the operations of an integrated communications provider. One aspect of the system is a work flow engine. The work flow engine decomposes the service model into sub-model components based upon whether crossing of plural networks is appropriate to provide requested telecommunication services and which service providers are available to provide service consistent with the location of the customer. The work flow engine also creates a telecommunications design from the sub-model components based on order rules of the service providers. The system automatically retrieves customer service records and preparing sales proposals based on those records. The system includes a gateway to incumbent local exchange carriers and trading partner service providers. The system incorporates features that automate comparisons between existing services and proposed services, optimizing on-net and off-net services, creation of cutover reports, issuance of service requests to local exchange carriers and trading partners, and alarming of failures of confirmations.

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First Claim