US Patent No: 8,014,504
Number of patents in Portfolio can not be more than 2000
Accumulative decision point data analysis system for telephony and electronic communications operations
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Sep 6, 2011
Issued date -
Jun 8, 2009
filing date -
12/480,284
serial no -
In Force
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Abstract
A system for generating usage statistics for a communications routing system from data generated at routing points and at end points of the system has a processor having access to the communications routing system for analyzing the data and generating the statistics, and a server having access to the processor for rendering the generated statistics into a format for display. The data used to generate the statistics includes routing path information for events routed through the communications routing system and optionally interaction histories recorded at certain routing points and end points in the communications routing system.
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First Claim
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International Classification(s)
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Cited Art
| Patent Info | (Count) | # Cites | Year |
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| 7,418,094 Method and apparatus for multimedia interaction routing according to agent capacity sets | 12 | 2003 | |
| 2006/0209,797 Method for implementing and executing communication center routing strategies represented in extensible markup language | 18 | 2005 | |
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| 2005/0111,652 Call information recording | 1 | 2003 | |
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| 2005/0036,594 System and method for measuring interactive voice response application efficiency | 4 | 2004 | |
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| 5,787,160 Intelligent routing of special service calls | 83 | 1996 | |
Patent Citation Ranking
Maintenance Fees
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