Method and apparatus for ordering communications

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8019051
SERIAL NO

11465069

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Abstract

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The present invention provides for the ranking of messages for presentation to a user based on user behavior with respect to previous messages received from ranked communication endpoints. In particular, the percentage of a message played back by a user can be used to assigned a rank for future messages received from the initiating communication endpoint associated with the subject message. Initiating communication endpoints associated with messages that the user has listened to all or a large proportion of are associated with a relatively high ranking that is applied to future messages from those communication endpoints. Initiating communication endpoints associated with messages that the user listens to only the message header or a small proportion of the message itself are assigned a relatively low ranking. Messages received as textual communications or by a unified messaging application may be ranked according to the order in which the user selects the messages for retrieval.

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Patent Owner(s)

Patent OwnerAddress
AVAYA LLC1209 ORANGE STREET WILMINGTON DE 19801

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Childs, Jane New South Wales, AU 3 79
Saoumi, Ted New South Wales, AU 5 129

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