Sequential presentation of long instructions in an interactive voice response system
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United States of America Patent
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Oct 11, 2011
Grant Date -
Feb 5, 2009
app pub date -
Oct 14, 2008
filing date -
Jan 30, 2002
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A method of presenting instructions to a user sending an incoming communication to a service center includes presenting a menu to the user. The menu includes a plurality of procedure descriptors to the user. The user is presented, according to a selection of one of the procedure descriptors by the user, a sequence of instructions which enable completion of a procedure described by the selected procedure descriptor. The incoming communication is transferred at a position in the sequence of instructions to a representative. The incoming communication is also transferred back to the same position in the sequence of instructions.
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