Call intercept methods, such as for customer self-support on a mobile device
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United States of America Patent
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Oct 11, 2011
Grant Date -
Jun 24, 2010
app pub date -
Mar 9, 2010
filing date -
Feb 20, 2004
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method for intercepting calls from a remote or mobile device for customer self-support detects when users or subscribers dial one or more predetermined numbers. If the number corresponds to one of the predetermined numbers (such as a customer support number), the phone may intercept the call and display a list of potential solutions to the subscriber's problems. Various other features and embodiments art disclosed.
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