Systems and methods for linking an issue with an entry in a knowledgebase
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United States of America Patent
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Oct 11, 2011
Grant Date -
Mar 5, 2009
app pub date -
Aug 27, 2007
filing date -
Aug 27, 2007
priority date (Note) -
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Abstract
An embodiment relates generally to a method of linking. The method includes receiving a message associated with at least one technical issue being resolved in a first system and containing non-confidential information and searching a knowledgebase in a second system based on the message to obtain at least one related entry. The method also includes associating at least one related entry with the non-confidential information of the message, updating at least one related entry with the non-confidential information, or creating a new entry with the non-confidential information, in the knowledgebase.
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