Voice over internet call center integration
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Oct 25, 2011
Grant Date -
N/A
app pub date -
Sep 11, 2007
filing date -
May 26, 2000
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An internet telephony system (ITS) comprising a browser display having a hyperlink, communicating with a server, retrieving a user's preferences, and initiating a voice communication with the user, through a communications channel defined by the user preferences. An ITS comprising a client system having an Internet browser, and a server hosting a Web site, wherein a message is transmitted from the server to the client system based on the user's status with respect to Web site, the user seeking to establish a voice communication session. A telephony server, comprising an application program communicating directly with telephony hardware, and an application programming interface, wherein the application program includes a call function to an external program. An ITS, comprising a browser display having a hyperlink, the hyperlink communicating with a server, retrieving a user-related data, and initiating a voice communication with the user, wherein the user is charged for the communication.
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