Method for order taking using interactive virtual human agents
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United States of America Patent
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Nov 8, 2011
Grant Date -
N/A
app pub date -
Feb 10, 2006
filing date -
Apr 29, 2005
priority date (Note) -
In Force
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Abstract
Methods combine speech recognition with telephonic sales order processing, in order to automate and improve the efficiency of telephone sales orders, by responding appropriately to vocalizations, pausing for interruption, repeating responses when appropriate, automatically transferring calls to human agents or different automated systems at appropriate points in a transaction, and collecting information. A method accepts incoming sales order calls and appropriately handles order processing. A method connects outgoing calls to customers who have disconnected before completing sales order calls, and appropriately handles sales and order processing.
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