Method and apparatus for cross channel data processing
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United States of America Patent
Stats
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Nov 22, 2011
Grant Date -
Oct 23, 2008
app pub date -
Sep 27, 2007
filing date -
Apr 19, 2007
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method and system for placing a call back from a call center to an end user viewing a website includes sending a request for the call back from an end user computer to a call server, the request including the PSTN number at which the end user wishes to be called; placing calls to the end user and the call center, the call center call including the ANI/callerID of the number at which the end user is called; requesting by the call center data concerning the end user from the call server; receiving by the call server data from the end user computer; and transmitting the data from the call server to the call center. The data from the end user computer may be an identification of the web page being viewed, data entered on the web page, an end user identifier and/or co-browsing data.
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