Solution search for software support
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United States of America Patent
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Nov 22, 2011
Grant Date -
Mar 4, 2010
app pub date -
Aug 27, 2008
filing date -
Aug 27, 2008
priority date (Note) -
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status (Latency Note)
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Abstract
A search middleware may be used to receive search requests regarding a software incident associated with a software application. The search requests may be populated with attribute values determined based on context data associated with the software application and collected in association with the software incident. The search requests may be dispatched to a subset of a plurality of solution repositories, even if the solution repositories have different interfaces and/or search technologies. The resulting solution documents retrieved from the solution repositories may be compiled for presentation on a solution search interface.
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