Call center application data and interoperation architecture for a telecommunication service center
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United States of America Patent
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Nov 29, 2011
Grant Date -
Jul 9, 2009
app pub date -
Mar 21, 2008
filing date -
Jan 9, 2008
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A call center application data and interoperation architecture provides a centralized design for managing applications providing call center functionality. The architecture integrates information flow using a mater data repository for all applications for all aspects of a call center operation. The architecture provides employee information at defined levels through the complete employment life cycle, including the initial hiring and termination. The architecture provides the employee information by integrating human resources information with call center applications such as Employee attendance and Leave management, ID management, Transport management, Commitment logs, and Movement management, or any other application.
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