Systems and methods for recording using virtual machines
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United States of America Patent
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Nov 29, 2011
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N/A
app pub date -
Sep 29, 2006
filing date -
Sep 29, 2006
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Abstract
A recording system that includes software configured to enable a first guest operating system to function in a virtual machine operating environment, a first recording software enabled to function by the first guest operating system, at least one processor, and at least one communication interface configured to receive first data corresponding to a first contact corresponding to a first contact center agent. The at least one processor is instructed by the first recording software to cause the first data to be stored in memory.
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