Focused retrieval of selected data in a call center environment
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United States of America Patent
Stats
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Nov 29, 2011
Grant Date -
Sep 16, 2010
app pub date -
May 21, 2010
filing date -
Sep 7, 2005
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method, program product and system for retrieving customer data in a call center environment, includes completing a connection between a customer and a call agent. It also includes searching a database for a customer account or a business agreement based on information provided by the customer to the call agent. It further includes searching the database optionally for a premises that is either dependent of the customer account or business agreement or that is independent of the customer account or business agreement. It still further includes determining a contract corresponding to the premises and the customer account or business agreement. It also includes a search process that is completely flexible regarding search criteria and sequence. It finally includes dealing with the customer to resolve an issue related to the contract.
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