Customer automated response system
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United States of America Patent
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Dec 6, 2011
Grant Date -
Feb 2, 2006
app pub date -
Jul 28, 2004
filing date -
Jul 28, 2004
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method and apparatus are provided for prompting an agent of an automatic contact distributor during a customer service contact with a client. The method includes the steps of detecting a state of the customer service contact with the client via operation of a terminal of the agent; selecting a set of possible responses for use by the agent from a plurality of sets of possible responses that are appropriate to the detected state of the customer service contact and visually prompting the agent with the selected set of possible responses.
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