Technique for effectively providing a personalized information assistance service
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United States of America Patent
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-
Dec 20, 2011
Grant Date -
Apr 30, 2009
app pub date -
Oct 6, 2008
filing date -
May 25, 2001
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing individual listing information items on a restrictive basis, caller identification service, etc. To personalize the services, at least one profile record associated with the user is used which specifies the subscribed services and the preferred ways of receiving information. For example, the profile may specify use of a special skilled operator, personal interests, methods of delivery of targeted information to the user, etc.
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