System and method for integrated queue management
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United States of America Patent
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Dec 20, 2011
Grant Date -
N/A
app pub date -
May 17, 2004
filing date -
May 17, 2004
priority date (Note) -
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status (Latency Note)
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Abstract
A system and method for integrated queue management are provided. The method may include receiving, from a user, a request for a connection to one of a plurality of agents. The request for a connection may be queued if the plurality of agents are unavailable. A request to delay the connection with the one of the plurality of agents may be received, from the user. In accordance with a particular embodiment of the present invention, the connection with the one of the plurality of agents is delayed. A request to continue in the queue may be received from the user. Finally, the user may be connected with one of the plurality of agents.
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