Importance

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Abstract

An enrollment control system for activating and deactivating enrollment of beneficiaries of a first entity in a service program, such as a bill pay service program, of a second entity. The system requests information from the second entity identifying beneficiaries enrolled in the program and the timing of services provided to the beneficiaries. A request is sent to the second entity to deactivate enrollment of beneficiaries who have not received services within a dormancy threshold time. Advantageously, no enrollment charges are incurred by the first entity for dormant beneficiaries not recently availing themselves of the second entity's services. Optionally, the system can monitor unfulfilled service requests and remove the corresponding beneficiaries from the deactivation request to avoid deactivating enrollment of a customer needing services. Further, the system detects new requests made by beneficiaries for services from the first entity and requests reactivation of the beneficiaries' accounts by the second entity.

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First Claim