Method and system for intelligent routing based on presence detection
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United States of America Patent
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Jan 10, 2012
Grant Date -
Jan 15, 2009
app pub date -
Jul 14, 2008
filing date -
Nov 16, 2001
priority date (Note) -
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status (Latency Note)
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Abstract
A message, which is to be routed to one of a plurality of authorized parties comprising a first authorized party and a second authorized party, is received by a routing system. A Web service is polled to detect for a presence of the first authorized party. After determining that the presence of the first authorized party remains undetected over an allocated time interval, the Web service is polled to detect for a presence of the second authorized party. In response to detecting the presence of the second authorized party, the message is routed to an active communication device associated with the second authorized party.
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