System and method for automated end-user support

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United States of America Patent

PATENT NO 8096809
APP PUB NO 20020146668A1
SERIAL NO

09944676

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Abstract

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A system and method for displaying content in a browser window associated with an end-user is described. In one implementation, data that includes links is received from a content provider, each of the links is identified and encoded, and the received data along with the links are displayed in the end-user's browser window.

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Patent Owner(s)

  • CONVERGYS CMG UTAH INC.;CONVERGYS CUSTOMER MANAGEMENT GROUP INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Burgin, Daniel Keele Boulder, US 4 78
Gosling, Scott Moore Golden, US 3 60
Watler, William Randy Evergreen, US 4 78
Young, David L Boulder, US 18 228

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