US Patent No: 8,099,311
Number of patents in Portfolio can not be more than 2000
System and method for routing tasks to a user in a workforce
Stats
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Jan 17, 2012
Issued date -
Feb 25, 2008
filing date -
12/072,382
serial no -
In Force
status
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Abstract
A routing system and method efficiently routes tasks to users who are members of a large and geographically diverse workforce. Generally, limited information is known about each user's skills and behavioral factors. Based on a profile containing the known information about a user, task is efficiently allocated and routed to a user by matching attributes of the task to the profile using a neural network and a stochastic model. Feedback is collected by the routing system based on the user's handling of the task and on whether a solution provided by the user was accepted. Over time, as more feedback is collected, the profile and/or the neural network are refined which allows for more efficient routing of future tasks.
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First Claim
Related Publications
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International Classification(s)
- [Classification Symbol]
- [Patents Count]
Cited Art
| Patent Info | (Count) | # Cites | Year |
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| 2006/0106,774 Using qualifications of users to facilitate user performance of tasks | 19 | 2004 | |
| 7,881,957 Identifying tasks for task performers based on task subscriptions | 3 | 2006 | |
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Patent Citation Ranking
Maintenance Fees
| Fee | Large entity fee | small entity fee | micro entity fee | due date |
|---|---|---|---|---|
| 3.5 Year Payment | $1600.00 | $800.00 | $400.00 | Jul 17, 2015 |
| 7.5 Year Payment | $3600.00 | $1800.00 | $900.00 | Jul 17, 2019 |
| 11.5 Year Payment | $7400.00 | $3700.00 | $1850.00 | Jul 17, 2023 |
| Fee | Large entity fee | small entity fee | micro entity fee |
|---|---|---|---|
| Surcharge - 3.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
| Surcharge - 7.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
| Surcharge - 11.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
| Surcharge after expiration - Late payment is unavoidable | $700.00 | $350.00 | $175.00 |
| Surcharge after expiration - Late payment is unintentional | $1,640.00 | $820.00 | $410.00 |