Method for routing network call and network call center
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United States of America Patent
Stats
-
Jan 24, 2012
Grant Date -
Aug 14, 2008
app pub date -
Mar 29, 2007
filing date -
Apr 13, 2006
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method for routing a network call includes receiving a network call routing request from a requesting sub call center; determining a destination sub call center based on traffic distribution proportions for a network call service, in which the network call service corresponds to the received network call routing request, or determining a destination sub call center based on service capacity parameters of multiple sub call centers corresponding to the network call service, and forwarding the network call routing request to the determined destination sub call center for a call process. A network call center is also disclosed that includes multiple sub call centers and a Network Intelligent Routing Center (NIRC), in which the NIRC is used for receiving a network call routing request, determining the destination sub call and forwarding the received network call routing request to the determined destination sub call center.
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