Method and apparatus for providing a virtual assistant to a communication participant
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United States of America Patent
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Jan 31, 2012
Grant Date -
Mar 30, 2006
app pub date -
Nov 15, 2004
filing date -
Sep 30, 2004
priority date (Note) -
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status (Latency Note)
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Abstract
Methods and apparatus are disclosed for providing a virtual assistant to at least one party of a communication. The virtual assistant is injected into the communication, for example, by a VXML engine. The operation of the virtual assistant is controlled by one or more software modules that are obtained from a proxy node. The software modules allow commands received from or destined for the party to be interpreted. The virtual assistant may optionally be customized based on a selection of the one or more supported external applications. The proxy node provides at least one method for the party that allows the party to access functionality provided by at least one external application. The proxy node interprets signals from the virtual assistant; converts the signals from the virtual assistant into commands for the external application; and converts one or more of commands, messages and data from the external application into signals understood by the virtual assistant.
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