Methods, systems, and computer readable media for automatically displaying customized call center operating statistics based on user profile information
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United States of America Patent
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Jan 31, 2012
Grant Date -
Oct 8, 2009
app pub date -
Apr 4, 2008
filing date -
Apr 4, 2008
priority date (Note) -
In Force
status (Latency Note)
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Abstract
The subject matter described herein includes methods, systems, and computer readable media for automatically displaying customized call center operating statistics based on user profile information. According to one aspect, a method for automatically displaying customized call center operating statistics based on user profile information is provided. The method includes receiving user profile information associated with a user, wherein the user profile information uniquely identifies the user seeking access to customized call center operating statistics. Customized call center operating statistics to be displayed are automatically determined based on the user profile information. The customized call center operating statistics are then displayed to the user.
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