Methods and apparatus for voice recognition for call treatment modification on messaging
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United States of America Patent
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Jan 31, 2012
Grant Date -
N/A
app pub date -
Dec 13, 1999
filing date -
Dec 13, 1999
priority date (Note) -
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Abstract
Methods and systems for analyzing voice information to determine if specific words or phrases are used or if the voice information exhibits a particular pattern of speech. Depending on which words or phrases are determined to have been used, a specific action or actions is taken. The words or phrases along with the actions may be user specified. In one example, a voice message is analyzed to determine if it includes any of the specified words or phrases or whether it exhibits a particular pattern of speech. If so, a specified action, such as forwarding the voice message to a particular person, is performed. In another example, voice information from a called person is analyzed to gain information regarding the status of a call. This information may be used, for example, for generating call statistics or notifying a supervisor on the status of a call.
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