Methods, devices and computer program products for providing customer service call direction based upon remote diagnostics
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United States of America Patent
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-
Feb 7, 2012
Grant Date -
Apr 24, 2008
app pub date -
Oct 23, 2006
filing date -
Oct 23, 2006
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Directing customer service calls based upon remote diagnosis of customer premises equipment (CPE). CPE information is received remotely from the CPE. Network status information is received from a communications network indicative of a current operational status for the network. An issue is detected with the CPE based upon the received CPE information. A recommended customer service center is selected from a plurality of customer service centers based upon at least one of the CPE information and the network status information.
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